What does the warranty cover for my Ukulele or Guitar?

The warranty covers defects in materials and workmanship under normal use for as long as you own the instrument, subject to certain limitations.

What will UKUNILI do if there's a defect covered by the warranty?

UKUNILI will repair or replace the defective parts of the instrument at their discretion.

What is not covered by the warranty?

Ukulele strings or guitar strings, including string wear and tear, are not covered by the warranty. Additionally, the warranty does not cover damage caused by misuse, negligence, accidents, modifications, extreme conditions, normal wear and tear, rust, subjective tonal issues, ukulele bags, accessories, or free gifts.

Are damages and losses during delivery or shipping to the customer covered?

Yes. Customers need to provide video and photo evidence for claims with the courier company. If the damage is confirmed to be caused by the courier, we will ship a new item to the customer and arrange for the return of the damaged product.

Who is responsible for the shipping costs if I need to send in my instrument for warranty repairs?

You, as the purchaser, are responsible for covering the cost of shipping and postage for repairs or replacements.

What documents do I need to provide for warranty coverage?

You need to include a copy of your original receipt as proof of purchase when requesting warranty coverage.

How long is the warranty for the factory-installed electronics?

The warranty period is one year for Ukuleles, six months for Guitars below RM 200, and one year for other Guitars.

Does the warranty cover maintenance or adjustments?

No, the warranty does not cover routine maintenance or adjustments.

Who should perform the warranty service?

Warranty service must be pre-authorized and performed by UKUNILI or an authorized service center.