How long will my parcel take to be mailed out after my payment is being verified?
We will mail out your parcel the next working day after your payment being verified. An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays.
All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number and arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered after 5 working days.
*Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it being mailed from us.
What is the shipping cost within Singapore?
We offer FREE DELIVERY throughout Singapore Purchase Above SGD 150 (Rm 450)
For orders below 150 (Rm 450), shipping fee is charged at flat rate basis:
What is your Singapore Shipping Rate?
| Item (Estimated) | Weight | Janio Express |
|---|---|---|
| Accessories | 0.0 - 0.5 kg | SGD 7 ~ RM 20 |
| Accessories | 0.51-1.0 kg | SGD 8 ~ RM 24.5 |
| 21' Color | 1.01-1.5 kg | SGD 5 ~ RM 16 |
| 21' Color | 1.51-2.0 kg | SGD 6 ~ RM 18 |
| 23 Ukulele | 2.01-2.5 kg | SGD 6.5 ~RM 20 |
| 23 Ukulele |
2.51-3.0 kg |
SGD 7 ~ RM 21 |
| Adela,Enya | 3.01-3.5 kg | SGD 7.5 ~ RM 22.6 |
| Adela,Enya,Uma | 3.51-4.0 kg | SGD 8 ~ RM 24 |
| Adela,Enya,Uma | 4.01-4.5 kg | SGD 8.5 ~ RM 25.5 |
| Adela,Enya,Uma | 4.51-5.0 kg | SGD 8.7 ~ RM 26.3 |
| Adela,Enya,Uma | 5.01-5.5 kg | SGD 10 ~ RM 30 |
| Adela,Enya,Uma | 5.51-6.0 kg | SGD 10.5 ~ RM 32 |
*Note: Rate may have slightly change from time to time base on the delivery system
*All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.
How long will my parcel take to reach me after being mailed out?
For all Singapore orders, all items will be mailed out on next working day by using express mail which takes 4-7 working days to reach.
Do you provide COD/Self Collection?
We don’t provide COD